Getting Started

Information for New Patients & Clients

Initial Contact

Dr. Whiteside is accepting new clients. Appointments for new patients are typically available within one to two weeks of your call. The Practice Administrator is usually in the office from 10 – 4 to take your call. If you reach our voice mail, please leave a message and specify:

  • The service you seek (e.g. individual or family therapy, coaching, or psychological testing, etc.)
  • If insurance claims will be filed, specify your insurance plan
  • Who referred you
  • The age of the patient if he or she is a minor
  • Days and times that are convenient for you to be called and to meet
  • Your name (spelling it is helpful), phone numbers, and email (optional)

Policies and Forms

After scheduling your first appointment we will email or mail you copies of our Policies and Forms. Please complete the Registration Form and, if you are covered by BCBS, the Insurance Form, for return prior to your appointment (you may scan & email, fax, or mail them to us, or complete them online). Wait until your first visit to sign the Doctor-Patient Contract.

Hours

Dr. Whiteside routinely sees clients Monday through Friday, with the first appointment available at 8:30 a.m. and the last starting at 4:30 p.m.

Insurance

Dr. Whiteside participates in the Blue Cross Blue Shield network of providers; he does not participate on any other insurance company panels or managed care plans. Be aware that some policies show the BCBS logo but “outsource” management of mental health benefits; in this case, Dr. Whiteside is NOT considered in-network under your plan. If not covered by BCBS, we can still help you file claims; many provide out-of-network benefits, sometimes with little difference in your out-of-pocket costs.

Rates

The Practice Administrator or Doctor will give you information about fees when you first call. The rate schedule in effect is shown in your contract. Patients covered by BCBS make co-payments after any applicable deductible has been met. Those not covered by BCBS will pay at the time of service by cash, check, or credit card. For convenience, you may place authorization on file. This arrangement is especially helpful if the patient is a student who comes alone to appointments.